Refund and Returns Policy

Return and Exchange Policy for CREATION DWSS LLC

Effective Date: [Insert Date]

At CREATION DWSS LLC, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward return and exchange process. Please review the policy below for details on how to return or exchange items.

1. Eligibility for Returns

1.1 Returnable Items

You may return products under the following conditions:

  • Items are unused, unworn, and in their original condition.
  • All tags, labels, and packaging are intact.
  • The return is initiated within 30 days of the delivery date.
  • The item was purchased directly from CREATION DWSS LLC through our website.

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Clearance.”
  • Customized or personalized products.
  • Items that show signs of wear, washing, or damage not caused by us.
  • Gift cards and promotional items.

2. Exchange Policy

We offer exchanges for items that meet the following conditions:

  • Items are unused, unworn, and in their original condition.
  • All tags, labels, and packaging are intact.
  • The exchange request is initiated within 30 days of delivery.

2.1 Process for Exchanges

  • If the requested replacement item (e.g., a different size or color) is unavailable, we will offer you a refund or store credit.

3. How to Initiate a Return or Exchange

3.1 Steps to Follow

  1. Contact Us
    • Email us at craig@creationsdwss.website or call 937-351-5320.
    • Provide your order number, the item(s) you wish to return or exchange, and the reason for your request.
  2. Obtain a Return Authorization
    • Our customer service team will review your request and provide a Return Merchandise Authorization (RMA) number along with detailed instructions for the return or exchange.
    • Returns or exchanges will not be processed without an RMA number.
  3. Prepare the Package
    • Pack the item securely in its original packaging (or equivalent protective material).
    • Include a copy of your purchase receipt and the RMA number inside the package.
  4. Ship the Package
    • Use a trackable shipping method to send the package to the address provided in the RMA confirmation.
    • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

4. Refund Policy

4.1 Refund Eligibility

Refunds will be issued for returned items that meet the following conditions:

  • The item is returned within the specified 30-day window.
  • The item is in its original condition with tags, labels, and packaging intact.

4.2 Refund Timeline

  • Once your return is received and inspected, we will notify you of the status of your refund.
  • Approved refunds will be processed within 5-7 business days and issued to the original payment method.

4.3 Partial Refunds

Partial refunds may be granted in cases where:

  • The returned item shows minor signs of use or damage.
  • The original tags or packaging are missing.

5. Damaged or Defective Items

5.1 Reporting Issues

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery. Provide the following information:

  • Your order number.
  • Photos of the damaged or defective item, including packaging.

5.2 Resolution Options

  • Replacement: We will send a replacement item at no additional cost.
  • Refund: If a replacement is unavailable, a full refund will be issued.
  • Store Credit: You may opt for store credit for a future purchase.

6. Shipping Costs for Returns and Exchanges

6.1 Customer Responsibility

  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

6.2 Company Responsibility

  • For defective, damaged, or incorrect items, CREATION DWSS LLC will cover return shipping costs and provide a prepaid return label if applicable.

7. Processing Time for Returns and Exchanges

  • Returns: Returns are typically processed within 5-7 business days after the returned item is received and inspected.
  • Exchanges: Approved exchanges will be processed and shipped within 3-5 business days after receiving the returned item.

8. Cancellations

8.1 Order Cancellation

  • Orders may be canceled before they are shipped. To cancel an order, contact us immediately via email or phone.
  • Once an order has been shipped, cancellations are no longer possible, and you will need to follow our return process.

8.2 Refund for Canceled Orders

Refunds for successfully canceled orders will be processed within 3-5 business days to the original payment method.

9. Non-Returnable Situations

We reserve the right to refuse returns or exchanges under the following circumstances:

  • The return is initiated after the 30-day window.
  • The item shows signs of use, washing, or damage.
  • The item is missing original components such as tags or packaging.

10. Contact Us

If you have any questions about our Return and Exchange Policy or need assistance with your return, please contact us:

Our customer support team is available during business hours to assist you with any questions or concerns.

11. Policy Updates

CREATION DWSS LLC reserves the right to update or modify this Return and Exchange Policy at any time. Changes will take effect immediately upon posting to our website. We encourage you to review this policy periodically for the latest updates.

Thank you for choosing CREATION DWSS LLC. We value your trust and are committed to providing you with high-quality outdoor clothing and exceptional service!

Shopping Cart
Scroll to Top