FAQ

Frequently Asked Questions (FAQ)

Welcome to CREATION DWSS LLC! Below you’ll find answers to the most commonly asked questions about our products, services, and policies. If you have additional questions, feel free to contact us at craig@creationsdwss.website or call us at 937-351-5320.

General Questions

1. What does CREATION DWSS LLC specialize in?
We specialize in high-quality outdoor clothing designed to provide comfort, durability, and style in all weather conditions. Our products are perfect for outdoor enthusiasts, adventurers, and anyone who enjoys spending time in nature.

2. Where is CREATION DWSS LLC located?
Our company is based in Piqua, Ohio. Our address is:
WILSHIRE DR, Piqua, OH 45356, United States.

3. Do you have a physical store?
No, we operate exclusively as an online retailer, allowing us to serve customers across the United States.

4. How can I contact CREATION DWSS LLC?
You can reach us via:

Our customer service team is available during regular business hours to assist you.

Product Questions

5. What types of outdoor clothing do you sell?
Our collection includes a variety of outdoor apparel, such as:

  • Jackets and Coats: For cold and extreme weather conditions.
  • Waterproof and Windproof Gear: To protect you from the elements.
  • Lightweight Activewear: Perfect for hiking, running, and other outdoor activities.
  • Accessories: Hats, gloves, and scarves to complete your outdoor wardrobe.

6. Are your products suitable for all weather conditions?
Yes, our products are designed to withstand a variety of weather conditions, from heavy rain and strong winds to freezing temperatures. Detailed product descriptions on our website will help you choose the right clothing for your needs.

7. How do I choose the right size?
Each product page includes a detailed size chart to help you find the perfect fit. If you’re unsure about sizing, our customer support team is happy to provide personalized recommendations.

8. How should I care for my outdoor clothing?

  • Follow the care instructions included with your product.
  • Use a gentle detergent suitable for technical fabrics.
  • Avoid bleach and fabric softeners.
  • Tumble dry on low heat if applicable or air dry for best results.

Ordering Questions

9. How do I place an order?
You can place an order directly on our website by following these steps:

  1. Browse our collection and select your desired items.
  2. Choose your preferred size and color.
  3. Add items to your cart and proceed to checkout.
  4. Enter your shipping and payment details to complete the order.

10. Can I cancel or modify my order after it’s been placed?
If your order has not yet been shipped, you can cancel or modify it by contacting us at craig@creationsdwss.website or 937-351-5320. Once the order has been shipped, cancellations and modifications are no longer possible.

11. Do you offer gift cards?
Yes, we offer digital gift cards that can be used to purchase any of our products. Gift cards are delivered via email and make great gifts for outdoor enthusiasts.

Shipping Questions

12. Where do you ship to?
We ship to all 50 states in the United States, including Alaska and Hawaii. Currently, we do not offer international shipping.

13. How much does shipping cost?

  • Standard Shipping: Free for orders over $100; $9.99 flat rate for orders under $100.
  • Expedited and Overnight Shipping: Costs vary based on package size, weight, and destination.

14. How long does it take to receive my order?

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Overnight Shipping: 1 business day (orders must be placed before 12 PM EST for same-day processing).

15. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package in real time.

Returns and Exchanges Questions

16. What is your return policy?
We accept returns of unused, unworn items in their original condition with all tags and packaging intact within 30 days of delivery. Please refer to our Return and Exchange Policy for more details.

17. How do I initiate a return or exchange?
To start a return or exchange:

  1. Contact us at craig@creationsdwss.website or 937-351-5320 with your order number and the reason for your request.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions.

18. Who pays for return shipping?

  • For defective, damaged, or incorrect items, we will cover the return shipping costs.
  • For standard returns (e.g., size changes or preference returns), the customer is responsible for return shipping costs.

19. How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

20. Can I exchange an item for a different size or color?
Yes, exchanges are allowed for a different size or color of the same item, subject to availability. If the requested replacement is unavailable, we will issue a refund or store credit.

Account and Privacy Questions

21. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save shipping details, and receive exclusive offers.

22. Is my personal information secure?
Yes, we take your privacy seriously and implement advanced security measures to protect your data. For more details, please refer to our Privacy Policy.

Promotions and Discounts Questions

23. Do you offer discounts or promotions?
Yes, we regularly run promotions and exclusive discounts for our newsletter subscribers. Sign up for our newsletter to stay updated on the latest offers.

24. Do you offer bulk discounts?
Yes, we offer special pricing for bulk orders. Contact us at craig@creationsdwss.website for more information.

Contact Us

If your question is not answered here, please reach out to us:

Thank you for choosing CREATION DWSS LLC. We are committed to providing high-quality outdoor clothing and excellent customer service!

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