Shipping

Transportation Policy for CREATION DWSS LLC

Effective Date: [Insert Date]

At CREATION DWSS LLC, we are committed to providing a smooth and reliable shipping experience for all our customers. This Transportation Policy outlines the procedures and terms for processing, shipping, and delivering orders placed through our website. Please review the details below to understand how we handle transportation and ensure timely delivery of your purchases.

1. Shipping Destinations

We currently ship to all 50 states within the United States, including Alaska and Hawaii. At this time, we do not offer international shipping. If you have inquiries about future international shipping options, please contact us at craig@creationsdwss.website.

2. Order Processing Times

2.1 Standard Processing Times

  • Orders are processed within 1-2 business days after they are placed, excluding weekends and public holidays.
  • During peak seasons or promotional events, processing times may extend by an additional 1-2 business days. Customers will be notified of any delays.

2.2 Custom and Bulk Orders

  • Custom or bulk orders may require additional processing time. Our customer service team will provide an estimated timeline when your order is confirmed.

3. Shipping Options and Delivery Times

We offer a variety of shipping options to meet your needs:

3.1 Standard Shipping

  • Delivery Time: 5-7 business days.
  • Cost: Free for orders over $100; a flat rate of $9.99 for orders under $100.

3.2 Expedited Shipping

  • Delivery Time: 2-3 business days.
  • Cost: Calculated at checkout based on package weight, size, and destination.

3.3 Overnight Shipping

  • Delivery Time: 1 business day (orders must be placed by 12 PM EST for same-day processing).
  • Cost: Calculated at checkout.

3.4 Shipping to Remote Locations

  • Deliveries to Alaska, Hawaii, and other remote areas may take an additional 2-3 business days. Additional shipping fees may apply, which will be displayed during checkout.

4. Packaging and Handling

We take great care to ensure your orders are securely packaged and shipped:

  • All items are inspected for quality and condition before shipping.
  • Products are packaged using durable and eco-friendly materials to minimize damage during transit.
  • If an item requires special handling, customers will be notified at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

  • You can monitor your shipment in real-time using the tracking number provided.
  • If you do not receive tracking details within 48 hours of placing your order, please contact us at craig@creationsdwss.website.

6. Delivery Policy

6.1 Delivery Schedule

  • Deliveries are made Monday through Saturday, excluding public holidays.
  • Expedited and overnight shipping may require a signature upon delivery to ensure secure receipt.

6.2 Missed Deliveries

  • If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for redelivery or pickup at a local facility.
  • Customers are responsible for ensuring accurate and accessible delivery addresses.

6.3 Undeliverable Packages

  • If a package is returned to us due to an incorrect address, failure to collect, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping fees may apply.

7. Shipping Costs

7.1 Free Shipping

  • Orders over $100 qualify for free standard shipping.

7.2 Calculated Shipping Costs

  • Shipping costs for expedited and overnight delivery are calculated at checkout based on the carrier’s rates and the weight and size of the package.

7.3 Oversized or Heavy Items

  • Oversized or heavy items may incur additional shipping charges, which will be clearly displayed during checkout.

8. Lost, Damaged, or Delayed Shipments

8.1 Lost Shipments

If your package is lost during transit, notify us immediately. We will work with the shipping carrier to locate your package or provide a replacement or refund.

8.2 Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged item(s) and packaging. We will resolve the issue through a replacement or refund.

8.3 Delayed Shipments

While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances such as weather, carrier issues, or peak shipping periods. If your package is delayed, contact us for assistance.

9. Return Shipping

For information about return shipping, please refer to our Return and Exchange Policy.

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.
  • Prepaid Labels: For eligible returns, we may provide a prepaid return shipping label.

10. Cancellations

10.1 Canceling an Order

Orders may be canceled before they are shipped. To cancel your order, contact us as soon as possible at craig@creationsdwss.website or 937-351-5320.

10.2 Refund for Canceled Orders

Refunds for successfully canceled orders will be processed within 3-5 business days to the original payment method.

11. International Shipping

Currently, we do not offer international shipping. For updates on future availability, please contact us at craig@creationsdwss.website.

12. Contact Us

If you have any questions or concerns about this Transportation Policy or need assistance with your order, please reach out to us:

Our customer support team is available during business hours and is committed to resolving your concerns promptly.

13. Policy Updates

We reserve the right to update or modify this Transportation Policy at any time. Changes will take effect immediately upon posting to our website. We encourage you to review this policy periodically for updates.

Thank you for choosing CREATION DWSS LLC for your outdoor clothing needs. We are committed to providing efficient and reliable transportation services for every order!

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